Contrail · Support

Support

Contrail has no account to sign into, no server to go down, and nothing to sync — so most support questions come down to one of a few things below. If yours isn't one of them, just write in.

Email
Real questions get real answers, usually within a couple of days.

Before you write in

A couple of things that make a reply faster:

  • Which iPhone and iOS version you're on (Settings → General → About)
  • Contrail's version number (Stats tab, if it's shown; otherwise the App Store listing page)
  • What you expected to happen, and what happened instead

Common questions

A trip looks wrong, or a place I don't recognize showed up.

Open How Contrail works — tap the ? in the top corner of the Stats tab. It covers trip splitting, home detection, and photos with someone else's location on them (a photo sent to you over Messages or WhatsApp carries a real location just like one you took yourself).

I want to fix a trip Contrail got wrong.

Open the trip and tap Edit — title, journal entry, dates, countries, cities, cover photo, and which photos belong to it are all editable directly in the app.

Contrail crashed, or a screen is stuck.

Force-quit and reopen it first — this clears almost everything. If it keeps happening, write in with the details above; a crash is a bug, not something you did wrong.

Can I delete my data, or an account?

At this time Contrail does not have the concept of an account. Deleting the app deletes everything it's ever computed.

I have an idea for a feature, or found something confusing.

Write in — this is a small, actively-developed app, and real feedback shapes it directly.